Backup Console


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Devices

Settings

How can I add computers to my IDrive 360 account?

To add computers,

  1. Sign in to your IDrive 360 account.
  2. Click the 'Add Computers' button.
  3. In the 'Add Computers' screen:

    a) Select the checkbox to set your own encryption method on app installation.

    b) Select the operating system to download the corresponding setup file.

  4. Run and install the application on your computer. On installation, the backup agent will run silently in the background.
  5. You can also add computers to your account via an app installation link.

    1. In the 'Add Computers' screen, copy the link appearing against the operating system of your choice.
    2. Share the installation link with the recipient.
    3. On receiving the same, the recipient can use the link to download the setup.

    To add computers through group deployment policy, download the IDrive 360 MSI file by clicking the 'Download MSI' button and read the detailed steps here to know more.




    All the added computers appear in the 'Devices' tab.

How do I remove computers from my account?

To remove computers from your account,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, select the computers you wish to remove and click 'Delete'.
  3. In the 'Delete Computers' popup that appears, click 'Delete'.
  4. A confirmation popup to confirm the deletion appears. Click 'Delete'.
  5. All the ongoing backups of the computer will stop and the computer will be removed from your account.

What is a group?

A group is a collection of selected computers. You can create any number of groups, and add computers to it. You can also create and push a backup plan to a group and the same would be applicable for all the computers in the group.

How can I create a group and add computers to it?

To create a group,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, click 'Create new group'.
  3. In the popup that appears, enter a name for the new group and click 'Create'.
    Idrive 360

To add computers to a group,

  1. In the 'Backup Console' -> 'Devices' tab, select the computers you wish to add to a group and click 'Add to group'.
  2. From the list that appears, select the group to which you wish to add the computers, and click 'Add'.
    Idrive 360

    Note: Click 'New Group' to create a new group and add computers to it.

The computers will be added to the selected group.

To remove computers from a group,

  1. In the 'Devices' tab, click a group name and all the computers in the particular group will be displayed.
  2. Select the computer(s) you wish to remove, and click 'Remove from group'.
  3. In the popup that appears, click 'Remove'.
    Idrive 360

Can I rename and delete a group?

Yes, you can rename as well as delete a group any time.

To rename a group,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, all the groups will be listed.
  3. Hover over the group you wish to rename and click Idrive 360.
  4. Click 'Rename'.
  5. Enter a new name in the popup that appears and click 'Save'.

To delete a group,

  1. In the 'Backup Console' -> 'Devices' tab, all the groups will be listed.
  2. Hover over the group you wish to delete and click Idrive 360.
    Idrive 360
  3. Click 'Delete'.
  4. In the popup that appears and click 'Delete'.

Can I view all the devices associated with a particular unit?

Yes, you can view all the devices that are associated with a particular unit, from the Backup console.

To view unit level devices,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', click the company name drop-down. The entire list of units present will appear.
    Idrive 360
  3. Click on a particular unit to view all the devices attached with the unit.

How can I remotely manage my added computers?

To remotely manage your computer,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over a computer name and click Idrive 360.
  3. The remote management console appears. Select the tabs according to the functions to be performed:
    • Backup - The default backup set with some pre-selected folders for backup will appear. Perform immediate backup or scheduled backup of your data to your IDrive 360 cloud account, or a local device.
    • Restore - Restore your backed up files / folders from your IDrive 360 cloud account or from local device, to any location on your computer or a different computer.
    • Scheduler - Schedule your backups, with specified days, time, etc. You can even schedule for email notifications.
    • Settings - You can enable and set CDP frequency, choose general settings for your backups, set bandwidth and CPU throttle.
  4. Perform some more functions from this screen, like:
    • Update Software - Update to the latest version of the application.
    • View Logs - View detailed activity logs of your backup / restore operations.
    • Send Error Report - Send a detailed report of your concerns to our support team by filling out a simple form.

How do I restore my backed up data to a new computer in case my system crashes?

To restore your backed up data,

  1. Sign in to your IDrive360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over the computer you wish to restore and click Idrive 360.
  3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
  4. Choose 'Restore files from my IDrive360 account' if you want to restore files from the cloud or select 'Restore files from my local device' if you want to restore files from a local device.
  5. Select the folder(s) to restore.
    • Click Idrive 360 to choose a restore location on the local computer.
    • Click 'Change' if you want to perform the restore on a different computer. Choose the desired machine and click 'Yes'.
  6. Click 'Restore to <computer name>'.

How do I delete restored files and empty the trash?

To delete restored files,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over the computer from where you wish to delete the restored files, and click Idrive 360.
  3. Go to the 'Restore' tab. If you had set a private encryption key while signing in to the application for the first time, then provide the same.
  4. Select the restored files / folders you want to delete, and click Idrive 360.
  5. Select 'Yes' in the popup confirmation that appears.

All the deleted files/folders will be transferred to Trash.

To retrieve deleted files from the Trash,

  1. In the 'Restore' tab, click 'View Trash'.
  2. Select the files / folders you want to move back to their original location.
  3. Click Idrive 360.

The files will be moved back to their original location.

To empty the trash items completely,

  1. In the 'Restore' tab, click 'View Trash'.
  2. Click 'Empty Trash' and select 'Yes' in the popup confirmation that appears.

  3. Idrive 360

Note: Files / Folders in trash will get automatically deleted after a period of 30 days.

What is 'Snapshots'? How can I perform snapshot based restore?

Snapshots are a historical view of your data, stored in your IDrive 360 account, which allow you to perform point-in-time recovery. They are useful in case your files are corrupted by malware and you want to restore a previous version of the files.

To perform snapshot based restore,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console' -> 'Devices' tab, hover over the computer you wish to perform snapshot based restore and click Idrive 360.
  3. Go to the 'Restore' tab and click 'Snapshots'.
    Idrive 360
  4. Select the date and time and click 'Submit'. A list of all the data backed up on or before the selected date appears.
  5. Select the required files / folders.
  6. Choose the computer and the restore location where you wish to restore your files / folders.
  7. Click 'Restore to <computer name>'.

What is a backup plan?

A backup plan is a set of rules that specify how the data will be protected on a particular computer.

On creating your IDrive 360 account, a backup plan is created by default with predefined folders and applied to the added computer. The same can be viewed from the Backup Plan tab. You can modify the backup rules, rename the plan name, disable the same, but you cannot delete the default backup plan.

You can also create a backup plan with specific backup configurations and push it to selected computers / groups in a go.

To create a backup plan,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
    Idrive 360
  3. Hover over the default plan name, click Idrive 360 and the 'Rename Backup Plan' popup appears. Enter the desired name and click 'Save'.
    Idrive 360
  4. Modify the menu options:

    Devices/Groups: Click 'Add'. Select devices or groups to be added from the 'All Devices' or 'Groups' tab respectively. Click 'Done'.

    What to backup?: Click 'Specify'. From the 'Using policy rules' drop-down list choose the items for backup. Click 'Customize' to add items to the backup set. Click 'Done'.

    Where to backup?: Choose 'Cloud Storage' or 'Local Storage' as backup destination.

    Schedule: You can set your backup schedule here and click 'Done'.

    • Backup start time: Set the time at which your scheduled backup should start.
    • Daily schedule: Select this option to run your backup jobs daily.
    • Weekday(s): Select the days of the week when you wish to run your backup jobs.
    • Start backup immediately: Select this option to run a backup job immediately.
    • Cut off time: Set the time at which your scheduled backup should stop.
    • Email notification: Select this option to receive email notifications on the status of the scheduled backup job. Enter the email address on which you want to receive the notifications.
      • Notify always - Select this option to get notifications always.
      • Notify on failure - Select this option to get the notifications only when there are failures.
    • Start the missed scheduled backup when the computer is turned on: Select this option to resume a missed scheduled backup job due to the computer being turned off.

    Exclude Files / Folders: Click 'Add'. Exclude hidden or system files from the backup set. Add full or partial file/folder names to exclude them from being backed up. Click 'Done'.

    Idrive 360
  1. Click 'Create'.

Once created, the backup plan will be applied automatically to the selected devices / groups and the backup will start immediately or at the scheduled time, as per the chosen option.

Can I define a backup rule for selecting files in my backup plan?

Yes, you can define a backup rule for selecting files / folders in all your backup plans.

There are two ways for selecting files / folders, either by using policy rules or by customized selection method.

To select files / folders using policy rules,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
  3. Under 'What to backup? option, click 'Specify' and select 'Using policy rules'.
    Idrive 360
  4. Click Idrive 360 and select any of the predefined rules.
    Idrive 360
  5. Click 'Done'.

The policy rules will be applied to all of the machines included in the backup plan. If no data meeting at least one of the rules is found on a machine when the backup starts, the backup will fail on that machine.

Selection rules for Windows:

  • [All Files]: Select all files from all local drives of a machine.
  • [All Profiles Folder]: Selects the folder where all user profiles are located (usually, C:\Users\).
  • [PROFILEDEFAULTFOLDERS]: Select the default user profile folders (for example, C:\Users\Anna\Desktop\, C:\Users\Anna\Documents\, C:\Users\Anna\Music\, C:\Users\Anna\Pictures\ and C:\Users\Anna\Videos\).
  • %ALLUSERSPROFILE%: Selects the folder where the common data of all user profiles is located (usually, C:\ProgramData).
  • %PROGRAMFILES%: Selects the Program Files folder (for example, C:\Program Files\).
  • %WINDIR%: Selects the folder where Windows is located (for example, C:\Windows\).

Selection rules for Mac:

  • [All Files]: Selects root volume of the machine.
  • [All Profiles Folder]: Selects /Users. This is the folder where all user profiles are located by default.
  • [PROFILEDEFAULTFOLDERS]: Select the default user profile folders (for example, /Users/Anna/Desktop, /Users/Anna/Documents, /Users/Anna/Pictures and /Users/Anna/Music).

To customize and select files / folders,

  1. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
  2. Under 'What to backup? option, click 'Specify' and select 'Customize'.
    Idrive 360
  3. In the text box, enter the file / folder name, partial name or path of the items to include in the backup set (Examples: C:\Data\*.log, C:\Data\Finance\, C:\Data\Finance\F.log, /Users/JOHN/Desktop/*.txt, /User/JOHN/Desktop/F.txt etc.).
  4. Click 'Done'

I have received a conflict alert while creating a backup plan. What should I do?

A conflict may occur when you try to create a backup plan for a device that is already part of another backup plan.

In such cases, you can view the details of the conflict and choose to remove the existing backup plan for the device and apply the new plan for the same. The already applied plans will then be disabled for the devices.

Can I disable the backup plan?

Yes, you have the option to disable a backup plan.

To disable,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Backup Plan' tab and select the backup plan you wish to disable.
  3. Click the 'Disable' button.
    Idrive 360
  4. In the popup that appears, click 'Disable'.

To enable the same, select the backup plan and click the 'Enable' button. Click 'Yes' in the popup that appears.

How can I delete a backup plan?

To delete a backup plan,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Backup Plan' tab and select the backup plan you wish to delete.
  3. Click the 'Delete' button.
    Idrive 360
  4. In the popup that appears, select the confirmation checkbox and click 'Delete'.
    Idrive 360

On deleting a backup plan, all the backups with the configured settings will be discontinued for the associated devices.

How do I modify an existing backup plan?

To modify an existing backup plan,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Backup Plan' tab and navigate to the backup plan you wish to modify. Hover on the backup plan name and click Idrive 360.
  3. In the 'Update Plan' screen that appears, modify your backup plan details and click 'Update'.
    Idrive 360

How can I exclude certain files / folders from being backed up?

You can exclude certain hidden and system files / folders from being backed up, based on full path names or partial names.

To exclude files / folders,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Backup Plan' tab and click 'Create Plan'.
  3. In the 'Create Plan' screen that appears, click 'Add' against the 'Exclude Files / Folders' field.
  4. Add the files and folders you wish to exclude from backup, and click 'Done'.

To exclude files / folders from the remote management console,

  1. In the 'Devices' tab, hover on the computer you wish to backup, and click Idrive 360.
  2. In the 'Backup' tab, click 'View excluded files'.
  3. Add the files and folders you wish to exclude from backup. You can also exclude system files / folders and hidden files / folders by selecting the appropriate checkbox.
  4. Click 'Save Changes'.

From where can I manage the alerts and notifications for my backup settings?

You can set and manage your backup settings from the 'Backup Console' of your IDrive 360 account.

Go to the 'Settings' tab and set the following options from the Alerts / Notification section:


    Idrive 360

  • Update software automatically: The software will get updated automatically.
  • Notify as 'Failure' if the total files failed for backup is more than '-' % of the total files backed up: The application will notify backup as 'Failure' if the number of files failed for backup is more than '-' % of the total files backed up.
  • Notify as 'Failure' if the total files missing for backup is more than '-' % of the total files backed up: On selecting this option, the application will notify backup as 'Failure' if the total files missing for backup is more than '-' % of the total files backed up.
  • Start IDrive Monitor on system startup: IDrive 360 application interface will launch immediately after you startup your computer.
  • Use black and white menu bar icon: You can enable this option to activate the black and white menu bar icon on the IDrive 360 menu.
  • Show hidden files / folders: You can choose this option to make IDrive 360 show the hidden files and folders on your computers.
  • Stop scheduled backup when battery fails to '-' percent: With this option, you can choose to stop ongoing scheduled backup whenever the laptop battery drops below a certain percent value. You can set the percentage.
  • Stop the email notifications from IDrive desktop application: Select this option to stop from receiving email notifications from the IDrive 360 desktop application.

To push these settings,

  1. Click Idrive 360 against the particular settings you wish to push.
  2. Select your company name or select 'Specific Group' to push the settings respectively.
  3. Click 'Push' and click 'Yes' in the popup that appears.

From where can I set the backup settings?

You can set and manage the following settings for your backups from the 'Settings' tab -> 'Backup Settings':

  • Continuous data protection (CDP): On enabling, the CDP feature automatically recognizes the changes made to files in your backup set and backs them up in almost real-time.
  • Backup set verification: Set the interval to verify your backup set periodically.
  • Ignore file /folder level access rights / permission errors: IDrive 360 does not backup any file/folder in your backup set which has insufficient access rights/permissions. Hence in such a case, by default, your backup will be considered as Failure. You can enable this option to ignore file/folder level access rights/permission errors. IDrive 360 will not consider this as an error and status of your backup will be displayed as Success.
  • Automatic power off after the completion of the scheduled jobs: Your computer will be powered off automatically after the completion of the scheduled backup job.
  • Wake up the computer from Hibernate/Sleep mode: IDrive 360 will wake up the computer from Hibernate/Sleep mode and then perform the scheduled backup job.
  • Upload multiple file chunks simultaneously: IDrive 360 will optimize the transfer speed by uploading multiple file chunks simultaneously.
  • Open file Backup: You can backup open files like Outlook files (.pst), QuickBooks, Quicken, ACT, MS Word, MS Excel, MS Money, MS Access, and MS FoxPro.

Note: The 'Ignore file /folder level access rights / permission errors' and 'Open file Backup' options are not applicable for Mac.

What is Continuous Data Protection (CDP)? How do I enable CDP?

The Continuous Data Protection (CDP) feature automatically recognizes the changes made to the files (limited to 500 MB in size) in your backup set and starts the backup operation in near real-time. The temporary files, system files, network / mapped/external drives are excluded from the operation.

To enable CDP,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Settings' tab.
  3. Click 'Backup Settings'.
    Idrive 360
  4. In the 'Continuous data protection (CDP) section, check the 'Enable continuous data protection' option and set the frequency from the drop-down list.
  5. Click Idrive 360 and select your company name or select 'Specific Group' to push the settings respectively.
    Idrive 360
  6. Click 'Push' and click 'Yes' in the popup that appears.

To verify your backup set,

  1. Click 'Backup Settings'.
  2. In the 'Backup set verification' section, enter the required days of interval and desired time for verifying the backup set.
  3. Click Idrive 360 to push the settings.

What are the advantages of Continuous Data Protection?

Following are the advantages of Continuous Data Protection:

  • It prevents loss of data as the modified contents of the files are backed up automatically.
  • Frequently modified data starts getting backed up in near real-time. Thus, you can accurately restore an earlier version created on the same day.

Does Continuous Data Protection work if an immediate or scheduled backup job is running?

If an immediate backup is initiated or scheduled backup job is running, Continuous Data Protection (CDP) will be skipped. Once the ongoing backup job is complete, CDP will resume in near real-time (if set) for changes made to the files (limited to 500 MB in size) in your backup set.

Note: CDP is not a replacement for the scheduled backup operation. Scheduled backups protect all the files in your backup set and take place even if you have enabled Continuous Data Protection.

Can I update the IDrive 360 application for all my users?

Admin of IDrive 360 account can update / reinstall the application for all users or particular groups.

To update / reinstall application,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Settings' tab.
  3. Go to the 'Update / Reinstall Application' tab.
  4. Click Idrive 360 against the 'Update / Reinstall IDrive360 application for all users or particular groups' option.
  5. Select your company name or select 'Specific Group' to push the settings respectively.
    Idrive 360
  6. Click 'Push' and click 'Yes' in the popup that appears.
    Idrive 360

What is Bandwidth Throttle?

The 'Bandwidth Throttle' feature lets you set the Internet bandwidth to be used by the IDrive 360 application for backups. By default, the bandwidth throttle value is set to 100%.

To enable Auto-Pause and change the bandwidth settings,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Settings' tab and click 'Bandwidth Throttle'.
  3. Enable 'Auto-Pause' to set the 'PC in use' and 'PC not in use' options.

    PC in use: This option lets you set the bandwidth to be used by IDrive 360 for backups, when it is in use. By default, it is set to 25%. This allows other applications to run without hindrance.

    PC not in use: This option lets you set the bandwidth to be used by IDrive 360 for backups when it is not in use. By default, it is set to 100%.

  4. Use the sliders to set the bandwidth to be used, and click Idrive 360.
    Idrive 360
  5. Select your company name or select 'Specific Group' to push the settings respectively.
  6. Click 'Push' and click 'Yes' in the popup that appears.
    Idrive 360

What is Periodic Cleanup?

The 'Periodic Cleanup' feature lets you make a one-to-one match of the local data in the backup set, with the same in your cloud account. If data is deleted from your computer that has already been backed up, the corresponding data in your IDrive 360 account would get permanently deleted too.

To push Periodic Cleanup,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Settings' tab.
  3. Go to the 'Periodic Cleanup' tab.
  4. Set up periodic automated cleanup by enabling 'Periodic Cleanup' check box.
  5. Set the number of days and percentage of files to be considered for cleanup.
  6. Click Idrive 360 and select your company name or select 'Specific Group' to push the settings respectively.
    Idrive 360
  7. Click 'Push' and click 'Yes' in the popup that appears.
    Idrive 360

Note:

  • Periodic Cleanup permanently deletes data which no longer exists on your computer to free up space in your account. Users will need to delete empty folders manually in order to remove them from the account.
  • Periodic Cleanup may result in automatic deletion of data from your IDrive 360 account. So use / set this option carefully.

Can I view reports of my backup / restore operations?

Yes, you can view and download reports of your backup / restore operations.

To view reports,

  1. Sign in to your IDrive 360 account.
  2. In the 'Backup Console', go to the 'Reports' tab.
  3. You can view alerts, and reports based on duration:
    Idrive 360
    • Alerts - Choose the Alerts tab to view the active alerts details
    • Daily Activities -View the daily account activities
    • Weekly Activities - View the account activities, based on per week
    • Summary - Choose the Summary tab to view the overall activity summary

To download reports, click 'Download' and select PDF or Excel format to save the file.

To send the report through email,

  1. Click 'Email Report'.
  2. In the window that appears, enter the name and email addresses of the recipient(s).
  3. Select the file format for the report and click 'Send'.
    Idrive 360